For assistance with the Matilda System during regular business hours, please call a United Credit Union Representative at (712) 322-0841. Regular office hours, excluding holidays, are Monday through Friday, from 7:30 a.m. to 6 p.m.

Matilda is our Audio Response Teller that allows you to access your United Credit Union account information from any touch-tone telephone.

It’s easy and safe to use, plus the service is free.

To contact the Matilda System, you need:

• a touch-tone telephone;
• your Credit Union member number (which can be found on your statement);
• your 4-digit “Matilda” Access Number, which is like a PIN (the system automatically assigns this number. The member will have to change it. Call the Credit Union for information);
• and a list of action codes, available at the Credit Union.

Starting Your Call – You will be asked to enter: your member number followed by # and then your 4-digit Matilda Access Number. Follow the voice prompts using the action codes shown below. For transactions not listed here, listen to the entire listing. At any time during your call, press 99 for assistance or ## to return to the main menu or 98 to end your call.

Matilda will automatically enter decimal points. For example: for $3.50, enter 350; for $350.00, enter 35000.