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Matilda Automated Teller

CALL MATILDA AT (712) 329-8905

For assistance with the Matilda System during regular business hours, please call a United Credit Union Representative at (712) 322-0841. Regular office hours, excluding holidays, are Monday through Friday, from 7:30 a.m. to 6 p.m.


“HELLO, MATILDA?”

MEET UNITED’S TELEPHONE TELLER


Matilda is our Audio Response Teller that allows you to access your United Credit Union account information from any touch-tone telephone.


It’s easy and safe to use, plus the service is free.


To contact the Matilda System, you need:


  • a touch-tone telephone;
  • your Credit Union member number (which can be found on your statement);
  • your 4-digit “Matilda” Access Number, which is like a PIN (the system automatically assigns this number. The member will have to change it. Call the Credit Union for information);
  • and a list of action codes, available at the Credit Union.


MATILDA SYSTEM ACTION CODES

Starting Your Call – You will be asked to enter: your member number followed by # and then your 4-digit Matilda Access Number. Follow the voice prompts using the action codes shown below. For transactions not listed here, listen to the entire listing. At any time during your call, press 99 for assistance or ## to return to the main menu or 98 to end your call.


AMOUNT ENTRY PROCEDURES (EXAMPLE)

Matilda will automatically enter decimal points. For example: for $3.50, enter 350; for $350.00, enter 35000.

Matilda Codes

Matilda runs on action codes provided at the bottom of the page.

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Matilda action codes

Hours

Lobby

70

Loan

70

Drive-up

71

Voice Response

72

Transfers

Share to Share

10

Share to Checking or Loan

11

General Loan / CD Information

Loan Payoff Status

81

Calculate Loan Amortization

82

Certificate Maturity Date

85

Inquiries

Share Draft Checking Balance

30

Share Savings Balance

31

Loan Balance

32

Share Certificate Balance

33

IRA Balance

34

Checks Cleared (by date)

40

Checking Deposits

41

Checks Cleared (by number)

42

Share Draft Deposits

50

Share Savings Deposits

51

Share Savings Withdrawals

52

ATM Debit Transactions

53

ACH Deposits

54

ACH Withdrawals

55

Payroll Deposits

56

Share Types

Main Share Savings

01

Share Draft Checking

08

Christmas Club

04

Kirby Club

09

Dividends & Interest Inquiries

Year-to-Date Dividend

01

Loans

Prior Year Dividend

62

Year-to-Date Interest

61

Last Dividend Applied

64

Prior Year Interest

63

Other

Changing Your Matilda Access Number

96

Inquire on Another Account

97

End Call

98

Current Date and Time

90

For Assistance (Help Menus)

99
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United Credit Union

1900 W Broadway Council Bluffs, Iowa 51501

712.322.0841

Copyright © 2020 United Credit Union