Call Matilda at
For assistance with the Matilda System during regular business hours, please call a United Credit Union Representative at (712) 322-0841. Regular office hours, excluding holidays, are Monday through Friday, 7:30a.m. to 6p.m.
Meet United’s Telephone Teller
Matilda is our Audio Response Teller that allows you to access your United Credit Union account information from any touch-tone telephone.
It’s easy and safe to use, plus the service is free.
To contact the Matilda System, you need:
- a touch-tone telephone;
- your Credit Union member number (which can be found on your statement);
- your 4-digit “Matilda” Access Number, which is like a PIN (the system automatically assigns this number. The member will have to change it. Call the Credit Union for information);
- and a list of action codes, available at the Credit Union.
Matilda System Action Codes
Starting Your Call – You will be asked to enter: your member number followed by # and then your 4-digit Matilda Access Number. Follow the voice prompts using the action codes shown below. For transactions not listed here, listen to the entire listing. At any time during your call, press 99 for assistance or ## to return to the main menu or 98 to end your call.
Amount Entry Procedures (Example)
Matilda will automatically enter decimal points. For example: for $3.50, enter 350; for $350.00, enter 35000.
Reference the following tables to use the Matilda Telephone Teller
Key Codes for Credit Union Hours
Key Codes for Transfers
|Share to Share||10|
|Share to Checking or to Loan||11|
Key Codes for General Loan & CD Information
|Loan Payoff Status||81|
|Calculate Loan Amortization||82|
|Certificate Maturity Dates||85|
Key Codes for General Inquiries
|Share Draft Checking Balance||30|
|Share Savings Balance||31|
|Share Certificate Balance||33|
|Checks Cleared (by date)||40|
|Checks Cleared (by number)||42|
|Share Draft Deposits||50|
|Share Savings Deposits||51|
|Share Savings Withdrawals||52|
|ATM Debit Transactions||53|
Key Codes for Share Types
You must know your account type(s) to perform some of the transactions
|Main Share Savings||01|
|Share Draft Checking||08|
|Loans||See your statement|
Key Codes for Dividends & Interest Inquiries
Key Codes for Loans
|Prior Year Dividend||62|
|Last Dividend Applied||64|
|Prior Year Interest||63|
Other Key Codes
|Changing Your Matilda Access Number||96|
|Inquire on Another Account||97|
|Current Date and Time||90|
|For Assistance (Help Menus)||99|